Shipping policy

Thank you for visiting and shopping at hikon.shop. Following are the terms and conditions that constitute our Shipping Policy.

1. SHIPMENT PROCESSING TIME

All orders are processed within 1-3 business days. Orders are not shipped or delivered on weekends or holidays.

If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in the shipment of your order, we will contact you via email (support@hikon.shop).

2. SHIPPING RATES & DELIVERY ESTIMATES

Shipping charges for your order will be calculated and displayed at checkout. We primarily serve the United States market.

Shipping Method	Estimated Delivery Time	Shipping Cost
Standard Shipping	1-3 business days	Free
Express Shipping	7-13 business days	Free

*Delivery delays can occasionally occur due to carrier issues or weather conditions.

3. SHIPMENT TO P.O. BOXES OR APO/FPO ADDRESSES

hikon.shop ships to addresses within the U.S., U.S. Territories, and APO/FPO/DPO addresses. However, for large items like Pet Stairs, we recommend providing a physical street address to ensure timely and safe delivery.

4. SHIPMENT CONFIRMATION & ORDER TRACKING

You will receive a Shipment Confirmation email once your order has shipped containing your tracking number(s). The tracking number will be active within 24 hours.

5. CUSTOMS, DUTIES, AND TAXES

hikon.shop is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).

6. DAMAGES

hikon.shop is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier to file a claim. Please save all packaging materials and damaged goods before filing a claim.

7. INCORRECT ADDRESS

We are not responsible for any lost packages due to an incorrect or incomplete address provided by the customer. Please double-check your shipping details before finalizing your order.

8. CONTACT INFORMATION

If you have any questions about our Shipping Policy, please contact us:

• Email: support@hikon.shop
• Phone: 17407223672
• Address: 5753 HWY 85 N UNIT 1086, CRESTVIEW, FL, 32536, United States